View or edit my personal details

• Reset my password

  You can reset your password on the Forgotten password page on our website and enter your membership number (see Find my membership number).

  • You will then be prompted to input some personal details about yourself, like your surname, date of birth and National Insurance number.
  • Lastly, you’ll have to enter some characters from your security question.

  
  If you can’t remember the answer to your security question, contact the Pensions Department at dhl.uk.pensions@dhl.com

   

  Remember: Don’t share your new password with anyone – we won’t ask you for it.

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• Find my membership number

  If you have already registered on the website, go to Forgot Membership Number and follow the steps (you’ll need your National Insurance number to hand).

  Alternatively, check any Plan statements or correspondence that we have sent you. If you still cannot find it, please Contact Us.

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• Change my address

  We cannot change your address over the phone. If you are still working for DHL, you should inform your HR Department and they will inform us.

  Have you left the company (you are a deferred member)? If so, you can change your address online. Log in now – you will need your membership number and password (see Find my membership number).
  Alternatively, you can email the Pensions Department at dhl.uk.pensions@dhl.com to change your address. Remember, the email must come from an email address that has your name in it. Please mention the following in your email:

  • Your National Insurance number
  • Your membership number
  • Your old address
  • Your new address

  
  Or you can write to us. Please remember to include all the information listed above.

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• Review my nominations
  Review and update your Nomination of beneficiaries form online by filling the nominations form once you log in . Click on the tile on the top right to access the form. Remember, you’ll need your membership number to hand (see Find my membership number).

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• Change my name on my pension account

  If you changed your name recently, send the Pensions Department an email at dhl.uk.pensions@dhl.com, from an email address that has your name in it so we know it’s you.

  We will need a copy of the legal name change document, your marriage certificate if appropriate, and your membership number (see Find my membership number).

Find information or make changes to my DHL pension account

• I am an IFA looking for information on the Plan
  Visit the ‘IFA Information’ page to find the right booklet for your needs.

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• View information on my Defined Benefit (DB) pension

  You can now view your savings online! Simply register for an account to get started. You can still receive support from the Pensions Department by email at dhl.uk.pensions@dhl.com. Please mention the following in your email:

  • Your National Insurance number.
  • Your membership number.

  
  Please note that if you have both DB and DC pensions, you will now be able to see both your DB and DC benefits when you log in.

   

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• Register on the website

  To register for your online account you will need your membership number – which you can find on any Plan statements or correspondence that we’ve sent you – as well as your National Insurance number.

  You will then be asked to confirm your email address and set up a security question.

  • Input your email address next (please use your personal email address where possible that has your name in it).
  • You will receive a temporary password by email which you can use to log in, along with your membership number.
  • Enter your new password and, when prompted, characters from your security question, and you’re ready to go.

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• Get the app (DC Section only)

  If you’re a DC Section member you can keep track of your DC Section pension savings on your phone. Download the ‘DHL Pension Tracker’ app from the Apple store or Google Play store . If you’ve already registered on the website, you can use the same membership number and password to sign into the app (see ‘Find my membership number’). If you haven’t registered yet, Register for your online account first.

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• Contribute more towards my pension (DC Section only)
  If you are an active member of the DC Section you can pay Additional Voluntary Contributions (AVCs) to give your pension savings a boost. Login to download and fill in the Additional Voluntary Contributions (AVCs) form.

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• Opt out of the Plan (DC Section only)

  If you are in the Auto-enrolment section, you can opt out online. You will need your membership number to hand (see ‘Find my membership number’).

  If you’re in any other Section, email the Pensions Department at dhl.uk.pensions@dhl.com. Please mention the following in your email:

  • Your National Insurance number.
  • Your membership number.

   

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• Find out what funds you are invested in (DC Section only)
  Log in to take a look at the funds you’re invested in. Alternatively, you can read more about the investment options available to you.

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• Know when you can take your money (DC Section only)

  If you are a member of the DC Section, you are currently eligible to take your money from age 55. This will increase to age 57 in 2028. If you have more than one type of pension savings at DHL, you may be required to take them both together, although note that any DB pension would be reduced in line with the Plan rules if paid early.

  First Tier members

  If you joined the First Tier before 6 April 1997, you would have been contracted out of the State Second Pension (S2P – formerly known as SERPS), which started in April 1978.

  This meant that both you and the Company paid a lower rate of National Insurance contributions on part of your earnings at that time.

  In return for the saving, the Plan guaranteed that the pension paid to members would never be less than the pension which would otherwise have been paid under S2P. Prior to 6 April 1997, the equivalent S2P was known as the Guaranteed Minimum Pension (GMP). This means that when you reach your State Pension Age the Plan will be responsible for paying your GMP. 

  In addition, HMRC rules currently allow pension benefits to be taken early, at any time from age 55 (rising to age 57 in 2028). However, the Trustee of the DHL Group Retirement Plan must ensure that the pension received covers your GMP payable at State Pension Age. Therefore, the Plan rules will not allow a pension to be paid before the Plan’s Normal Retirement Date if it does not cover the GMP.

  If you are unsure whether these restrictions would apply to you, please contact the Pensions Department via email at dhl.uk.pensions@dhl.com.

  • Your National Insurance number
  • Your membership number.

Get a Quote

• Transfer quote

  If you’re thinking of moving your Plan benefits to an alternate pension arrangement, you can contact the Pensions Department via email at dhl.uk.pensions@dhl.com to request a transfer quote.

  
  You will need to provide your membership number, your National Insurance number, and your surname (see ‘Find my membership number’).

  
  The decision to transfer your Plan benefits should not be taken lightly. If you are considering transferring your benefits to a different provider, new Transfer Regulations mean we must ensure specific checks are completed before paying a transfer value to certain UK registered pension schemes. These regulations are in place to protect you from possible pension scams. You may also need to take specific guidance from Pension Wise, a free service funded by the government, before transferring your benefits. We will let you know if this requirement applies to you.

  
  Remember: If you need the transfer quote for divorce purposes, please state that in the email.
  
  

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• A retirement quote

  If you are a member of the DC Section and nearing the age that you’d like to retire, you can email the Pensions Department at dhl.uk.pensions@dhl.com for a retirement quote.

  You will need to provide your membership number, your National Insurance number, and your surname (see ‘Find my membership number’).

  You will receive a retirement pack in the post which covers everything you need to know about your options and next steps.

  Alternatively, if you are in the DC Section, login and go to ‘Planning for retirement > Taking action’ and request a quote.

Report a bereavement

• Report a death

  We’re sorry for your loss and we will try to make this process as simple as possible. We have a dedicated helpline on 0161 425 7382 to report a bereavement. You will need the following details to hand:

  • Their Payroll number, also called membership number. If you can’t find their membership number and they registered on the website, you can follow these steps
  • Their National Insurance number
  • Their name and date of the birth