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View or edit my personal details

  • You can reset your password on the Forgotten password page on our website and enter your membership number (see Find my membership number).

    • You will then be prompted to input some personal details about yourself, like your surname, date of birth and National Insurance number.
    • Lastly, you’ll have to enter some characters from your security question.

    If you can’t remember the answer to your security question, contact the Pensions Department at dhl.uk.pensions@dhl.com

     

    Remember: Don’t share your new password with anyone – we won’t ask you for it.


  • If you have already registered for the website you can click here and follow the steps (you’ll need your National Insurance number to hand). Alternatively, check your benefit statement that we send you annually in the post; your membership number is on page 3.


  • We cannot change your address over the phone. If you are still working for DHL, you should inform your HR Department and they will inform us.

    Have you left the company (you are a deferred member)? If so, you can change your address online. Log in now – you will need your membership number and password (see Find my membership number).
    Alternatively, you can email the Pensions Department at dhl.uk.pensions@dhl.com to change your address. Remember, the email must come from an email address that has your name in it. Please mention the following in your email:

    • Your National Insurance number
    • Your member number
    • Your old address
    • Your new address

    Or you can write to us. Please remember to include all the information listed above.

  • Review and update your Nomination of beneficiaries form online by filling the nominations form once you log in. Click on the tile on the top right to access the form. Remember, you’ll need your membership number to hand (see Find my membership number).

  • If you changed your name recently, send the Pensions Department an email at dhl.uk.pensions@dhl.com, from an email address that has your name in it so we know it’s you.

    We will need a copy of the legal name change document, your marriage certificate if appropriate, and your membership number (see Find my membership number).

Find information or make changes to my DHL pension account

  • Have a look at this booklet designed for your needs.


  • This website is for Defined Contribution (DC) members to view their savings. If you are a Defined Benefits (DB) member, your savings will not show here, unless you hold DC benefits as part of your DB account. To request information on your DB pension, contact the Pensions Department by email at dhl.uk.pensions@dhl.com

    Please mention the following in your email:

    • Your National Insurance number
    • Your membership number

    Please note that if you have both, DB and DC pensions, only your DC savings will show when you log in.

     


  • Click here to register for your online account on the DHL Pensions website – you will need your membership number and National Insurance number. Check your benefit statement that we send you annually in the post for your membership number, it is on page 3.

    • You will then be asked to confirm your address and set up a security question.
    • Input your email address next but remember to use your personal email address where possible (and ensure your email address has your name in it).
    • You will receive an email containing a temporary password which you can use to log in, along with your membership number.
    • Enter your new password, some characters from your security question, and you’re ready to go.

  • Download the app from the Apple store or Google Play store by searching ‘DHL Pension Tracker’. If you’ve already registered on the website, you can use the same membership number and password to sign into the app (see Find my membership number).

    If you haven’t registered yet, click on ‘Register’ and follow the instructions.


  • Log in to the website to contribute more towards your pension, and download and fill in the Additional Voluntary Contributions (AVCs) form. You can only pay AVCs towards your pension if you are an Active member of the Plan. To log in, you will need your membership number to hand (see Find my membership number).

  • If you are in the Auto Enrolment section, you can opt out online. You will need your membership number to hand (see Find my membership number).

    If you’re in any other section, email the Pensions Department at dhl.uk.pensions@dhl.com. Please mention the following in your email:

    • Your National Insurance number
    • Your membership number

     


  • You can register or log in to the pensions website to take a look at the funds you’re invested in. You’ll need your membership number to log in (see Find my membership number). Alternatively, you can read more about the investment options available to you here

    If you do not have an online pension account you can see a snapshot of your investments in your annual benefit statements, sent to you in the post.


  • If you are within the DC Section you are currently eligible to take your money from age 55. If you have more than one type of pension savings at DHL, you may be required to take them both together.

    First Tier members

    If you joined the First Tier before 6 April 1997, you would have been contracted out of the State Second Pension (S2P – formerly known as SERPS), which started in April 1978.
    This meant that both you and the Company paid a lower rate of National Insurance contributions on part of your earnings at that time.
    In return for the saving, the Plan guaranteed that the pension paid to members would never be less than the pension which would otherwise have been paid under S2P. Prior to 6 April 1997, the equivalent S2P was known as the Guaranteed Minimum Pension (GMP). This means that when you reach your State Pension Age the DHL Group Retirement Plan will be responsible for paying your GMP.
    The requirements to pay the GMP may restrict the amount of tax-free cash lump sum that can be provided from your First Tier DC pension account.
    In addition, HMRC rules currently allow pension benefits to be taken early, at any time from age 55. However, the Trustee of the DHL Group Retirement Plan must ensure that the pension received covers your GMP payable at State Pension Age. Therefore, the Plan rules will not allow a pension to be paid before the Plan’s Normal Retirement Date if it does not cover the GMP.

    If you are unsure whether these restrictions would apply to you, please contact the Pensions Department via email at dhl.uk.pensions@dhl.com

    Please mention the following in your email:

    • Your National Insurance number

  • We’re sorry for your loss and we will try to make this process as simple as possible. We have a dedicated helpline on 0161 425 7382 to report a bereavement. You will need the following details to hand:

    • Their Payroll number, also called membership number.
    • Their National Insurance number
    • Their name and date of the birth

     

Get a Quote

  • If you’re thinking of moving your savings to an alternate pension arrangement, you can contact the Pensions Department via email at dhl.uk.pensions@dhl.com to receive your transfer quote.
    You will need to provide your membership number, your National Insurance number and your surname (see Find my membership number).
    Remember: If you need the transfer quote for divorce purposes, please state that in the email.
    Alternatively, login and go to ‘Saving for retirement > Leaving’ and request a quote.


  • If you are nearing your target retirement age, you can contact the Pensions Department via email at dhl.uk.pensions@dhl.com for a retirement quote.

    You will need to provide your membership number, your National Insurance number and your surname (see Find my membership number).

    You will receive a retirement pack in the post which covers everything you need to know about your options and next steps.

    Alternatively, login and go to ‘Planning for retirement > Taking action’ and request a quote.

Still can’t find what you’re looking for?

As a result of the current situation with the Corona Virus if you need to contact the DHL Pensions Department we are currently operating with a reduced staffing level and we are currently experiencing a high volume of enquiries. Whilst we aim to provide responses within 7 working day, there may be a slight delay of 10-15 days. We are also receiving significantly higher call volumes so you may experience a delay if you contact us via the telephone, so we suggest the best way to contact us is via email. Please do not contact your HR function as they will not be able to assist you with pension related queries.

The Pensions Department is open from 8:00am to 4:30pm, Monday to Friday, excluding Bank Holidays.

Neither DHL Trustees Limited, as Trustee of the DHL Group Retirement Plan, nor any of the companies in the Deutsche Post/DHL Group can give you financial advice.

Please complete the form below:

Alternatively please use the contact information below:

8    dhl.uk.pensions@dhl.com
+   : DHL Group Pensions Department, Howard House, 40-64 St Johns Street, Bedford, MK42 0DJ
)    : 0161 425 7370

PLEASE INCLUDE YOUR FULL NAME AND MEMBERSHIP NUMBER OR NATIONAL INSURANCE NUMBER ON ALL CORRESPONDENCE