To ensure that the members of the DHL Group Retirement Plan (the Plan) receive the best service in the long term, DHL UK businesses and the Trustee agreed to move the administration of the Plan to WTW – a leading global pensions organisation. This change came into effect in January 2025 and does not affect your pension savings.
What does this change mean for you?
- Same team, enhanced support
The administration team will still be called the DHL Group Pensions Department and will continue to benefit from the expertise and knowledge built up by the team that have transferred employment to WTW. WTW will supplement the administration team with a wider resource pool and further capability.
- Same contact details
You can reach the DHL Group Pensions Department using the same contact details as before. Please note that if you contact us via email, you will receive a response from a WTW email address.
- Uninterrupted access to the app and website
There will be no change to your website and app access. However, we are planning further improvements to these for 2026 so watch this space!
